2014 Signed Policy Review
2015 Signed Policy Review
2016 Signed Policy Review
2017 Signed Policy Review
2018 Signed Policy Review
2019 Signed Policy Review

 

0-001 MCO Manual Table of Contents

 Chapter 1: Corporate Compliance

 

 Chapter 2: Clinical Practice

 

Chapter 3: Provider Network Management

 

Chapter 4: Customer Relations/Member Services

 

 Chapter 5: Administration

 

 Chapter 6: Confidentiality

 

 Chapter 7: Financial Procedures

 

 Chapter 8: Quality Improvement

 

 Chapter 9: Recipient Rights

 

 Chapter 10: Directly-Operated Program Management

 

 Chapter 11: Substance Abuse

 

 Chapter 12: Utilization and Access Management

Executive Directives

Executive Directives Index

COVID-19 Notice

Due to current COVID-19 restrictions and State of Michigan and CDC guidelines, most services are currently occurring via telehealth. Please contact the Access Center at 586-948-0222 to connect with services. Children's Mobile Crisis Services are available for in-person assessments as needed by calling the Crisis Center at 586-307-9100.

X