ASL AND INTERPRETER SERVICES

Service Overview

If you do not speak English as your primary language, have limited ability to read, speak, or understand English, or if you are deaf or hard of hearing and use American Sign Language (ASL) interpreters, you may qualify for language assistance. MCCMH will provide interpretation services to individuals with limited English proficiency (LEP) at no cost, for all non-English languages, for the following purposes:

Understanding the information provided in Prepaid Inpatient Health Plan (PIHP) documents is critical for obtaining services
Understanding and communicating the requirements and/or other details of PIHP benefits

Additional oral interpreter services related to MCCMH’s function or as a provider of health-related services will be provided by MCCMH, subject to a standard of reasonableness and approval.

Requesting ASL and Interpreter Services

Language Assistance Services must be requested in writing by MCCMH staff to the Civil Rights Coordinator. Simply inform the MCCMH staff of the language for which you need an interpreter, and they will help you submit the request by emailing or contacting the Civil Rights Coordinator.

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Frequently Asked Questions

How can I make a phone call to MCCMH if I don’t speak English?

If you are deaf or hard of hearing, you can use the Michigan Relay Center (MRC) to contact MCCMH or your provider. Simply call 7-1-1 and ask the MRC to connect you to the number you wish to reach.

All MCCMH offices offer telephone interpreter services to communicate in your native language. We will briefly place your call on hold while we connect to an interpreter.

Can I get documents translated into the language I speak?

Previously translated written documents that are critical for obtaining services and vital documents will be provided to Limited English Proficient (LEP) consumers at no cost. All other requests for language assistance services must be submitted in writing by MCCMH staff to the Civil Rights Coordinator for approval.

Additionally, all MCCMH offices are equipped with telephone interpreter services to assist you in communicating in your native language. Please note that we will place your call on hold briefly while we connect to an interpreter.