This indicates that the password associated with the account has been typed incorrectly multiple times. In order to reset the password:
If following the steps stated above does not work please feel free to e-mail [email protected] to reset the password.
Keep in mind that FOCUS requires passwords to be changed every couple of months. This is to ensure that consumer's information is kept secure. It is worthwhile to point out that FOCUS does not let you re-use passwords that have been recently used (in the past 6 - 12 months).
This indicates that the account has been disabled by the system due to inactivity (a set amount of time going by without an account logging in). If this occurs, please contact Michelle Palmateer at 586-469-6301 or [email protected]
If while using FOCUS you encounter any issues or have any questions or concerns. Please contact the FOCUS Helpdesk at (586) 463-8566 or [email protected]